Micronotes' targeted interview technology combines big data analytics with the closing power of in-branch sales interviews to turn the digital banking channels into revenue generators.
More Leads, More Revenue, Faster!
Micronotes Cross-Sell™ radically improves the productivity of bank cross-sell efforts by leveraging the digital banking channels to interview customers and deliver individually tailored offers on financial products without interfering with core banking functions.
Better Score, More Customers
Net Promoter® Score is a widely adopted method for measuring, comparing, and improving customer loyalty. Instead of statistical sampling involving a relatively small number of customers from which inferences can be drawn and applied to all customers or members – Micronotes enables financial institutions to individually measure NPS® for a significant fraction of the entire customer population.
Anticipating Customer Needs
Good predictions are particularly important in cross-selling where customers expect that the enterprise knows them -- and the best way to demonstrate that you know your customers is to accurately anticipate their needs. Micronotes Predict™ creates a file containing a score for each customer for each product is then sent to the financial institution for consumption by email, direct mail, and CRM based marketers.