Webinar: Regulating AI in Banking

The smarter technology gets, the more independent it becomes.

On June 13, 2018, Micronotes CEO and founder Devon Kinkead and Mark Casady, a former member of the Financial Industry Regulatory Authority board of governors, now a general partner with Vestigo Ventures, discussed how the rapidly growing use of artificial intelligence and machine learning in banking—particularly in marketing applications—will affect compliance.

Regulating AI in Banking — Part 4

Regulating AI in Banking — Part 4

One of the major benefits of machine learning is its ability to understand complex systems. For example, you can look at hundreds of variables and ML systems can identify which of those provide the most information gain. ML won’t necessarily tell you the direction in which each variable is likely to move, but I would assert ML does help users understand complex systems.

Regulating AI in Banking — Part 2

Regulating AI in Banking — Part 2

One of the issues that arises with fast-moving technologies, such as artificial intelligence and machine learning, in a highly regulated industry such as banking is the question of legal liability should something go wrong. Since regulation may not be in place beforehand, who is responsible if a perceived violation occurs? Do you blame the AI, do you blame the programmers? Who do you hold responsible?

Webinar: How Artificial Intelligence is Driving Fast-Learning Financial Service Providers

Webinar: How Artificial Intelligence is Driving Fast-Learning Financial Service Providers

Branch visits are down. Online banking continues to grow.

How can financial institutions prevent attrition and delinquency—and drive more business from existing users—when face-to-face interactions are rare and people are blind to banner ads?

Watch the webinar and learn about the results achieved by fast-learning financial institutions that are using AI-driven interview marketing to engage with users.

Webinar: Out-Learning and Out-Servicing Your Competition

Webinar: Out-Learning and Out-Servicing Your Competition

There was a time when banks and credit unions could ask customers who were visiting a branch if they were interested in additional products or services. However, the explosive growth of digital banking has largely eliminated that opportunity.

But rather than guess what customers and members want, why not ask them while they use online banking? That's how interview marketing works.

Watch the webinar and learn how banks and credit unions are using AI-driven interview marketing to engage with online users.

Want to Know What Your Customers Want? Just Ask — Part 2

Want to Know What Your Customers Want? Just Ask — Part 2

Where do you stand with your accountholders? You can't keep or deepen relationships with consumers who won't recommend your institution. If your satisfaction and referral scores are comparatively low, you'll need to address any major issues that surface before launching a big cross-sell campaign. You need to benchmark your base. Benchmarking data, including the Net Promoter® Score, provides a framework to strategically focus on top growth opportunities and challenges.

Want to Know What Your Customers Need? Just Ask — Part 1

Want to Know What Your Customers Need? Just Ask — Part 1

As digital banking has matured, consumer behavior has shifted substantially. People now interact with their financial institutions through digital channels far more than through any other touchpoint. As the way people come to their bank or credit union evolves, how financial institutions market to their accountholders must also change—or they risk losing touch with what consumers want.

Don't Fear Tech, Make it Work for Your Bank

Don't Fear Tech, Make it Work for Your Bank

Are you worried that technology is going to put your community bank out of business? Don’t be.

While tech giants are trying to steal your business by “combining digital technology with advanced analytics to provide easy-to-use app[s]…customers still trust their primary provider,” according to Jim Marous of the Financial Brand. The question is, what are YOU doing to fight back? And what tools are at your disposal?

A Marketing Core Processing System

A Marketing Core Processing System

Banking providers think long and hard about their core processing system because, it’s the basis of their business. However, it’s not a differentiator in the marketplace because, every retail banking provider has a functional core processing system. As branches empty, and the basis of competitive differentiation shifts to the digital channels, banking providers need to think about a marketing core processing system that will differentiate them in an increasingly digital banking environment. But, what would a world-class marketing core processing system look like?