AI-driven interview marketing leader doubles client base,
receives additional venture investment, adds staff and moves to new HQ
BOSTON—May 2, 2018—Micronotes, the leader in AI-driven interview marketing for financial institutions, announced today that the company continued its rapid growth and innovation through the first quarter of 2018.
Since November 2017, Micronotes has doubled the number of leading banks and credit unions that use the company’s unique machine-learning interview-marketing capabilities to engage more effectively with online users. Financial institutions that use Micronotes experience increased sales, reduced attrition, and a higher Net Promoter Score(R) (NPS(R))—a top indicator of user satisfaction.
“More financial institutions than ever are now realizing the imperative of out-learning and out-servicing the competition, and they are turning to Micronotes to protect and deepen customer relationships with AI-driven interview marketing,” said Devon Kinkead, CEO and founder of Micronotes. “As demand for our cloud-based solutions accelerates, we are making big investments in our technology and team to ensure that Micronotes exceeds current and future client expectations.”
During the first quarter, Micronotes closed a Series B financing round led by TTV Capital with participation from Vestigo Ventures. Mark A. Johnson, general partner of TTV Capital, and Ian Sheridan, cofounder and managing director of Vestigo Ventures, joined the Micronotes Board of Directors.
The company is using the investment to fuel its continuing momentum. Micronotes doubled its headcount in the first quarter, adding senior leaders in engineering, sales and marketing—with more hires planned. To accommodate this expansion, the company moved to a new, larger headquarters in Boston's financial district in March.
Micronotes is the leader in AI-driven interview marketing for financial institutions. The company’s fast, automated and cloud-based digital interview platform applies machine learning to customer data to improve engagement and effectively cross-sell financial services through the digital service channels. Privately held, Micronotes is based in Boston. For more information visit: https://www.micronotes.com.